Terms of Service

• Company — Ataraxy Solutions Private Limited
• Platform — The Nurexify software, applications, APIs, websites, dashboards, and related services
• Customer — The legal entity that purchases or subscribes to the Services
• User — Any employee, contractor, consultant, or authorised individual using the Platform under a Customer account
• Subscription — The commercial agreement granting access to the Services
• Customer Data — All data uploaded, stored, processed, or generated by the Customer within the Platform
• AI Services — Artificial intelligence, machine learning, automation, predictive analytics, and related features provided by Nurexify

Nurexify is a cloud-based Software-as-a-Service (SaaS) platform providing business management solutions for real estate developers, construction companies, infrastructure companies, builders, property management organisations, and their sales, finance, HR, procurement, and operations teams.

The Platform includes CRM, Sales Automation, Lead Management, Inventory Management, Booking Management, Construction Management, Procurement, Vendor Management, Finance & Accounting (with Tally integration), HRIS & Payroll, Customer Portal, Document Management, AI-powered analytics, Workflow Automation, Channel Partner Portal, Community Platform, and APIs and Integrations. Features vary depending on the subscribed plan.

To use the Services you must be legally capable of entering into a binding agreement, use the Services on behalf of an authorised organisation or for legitimate business purposes, provide accurate and complete registration information, and maintain the security of your account credentials.

Customers are responsible for creating authorised users, managing passwords, configuring user permissions, monitoring account activity, and ensuring only authorised persons access the Platform. Customers are responsible for all activities performed through their accounts unless resulting from our proven negligence.

Subject to these Terms and payment of applicable fees, Ataraxy grants Customers a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform during the subscription period. The licence is not ownership, cannot be resold unless expressly authorised, cannot be sublicensed without written approval, and is limited to the subscribed organisation.

Subscription plans may include Free Trial, Starter, Professional, Enterprise, and Custom Enterprise Agreements. Plans may differ by number of users, projects, companies, storage, AI usage limits, API access, integrations, premium support, and custom workflows. Current pricing is published on our website or agreed through a separate commercial proposal.

Customers agree to pay all applicable subscription fees and taxes, maintain valid payment methods where automatic billing applies, and pay invoices within agreed payment terms. Failure to make timely payments may result in suspension or termination of Services.

Unless otherwise agreed, monthly subscriptions renew monthly, annual subscriptions renew annually, and enterprise agreements renew according to the executed contract. Customers may disable auto-renewal where available or by contacting us before the renewal date.

Customers may cancel their subscription in accordance with their subscription agreement. Cancellation stops future renewals but does not automatically entitle the Customer to a refund and does not affect fees already incurred. Customers should export required data before account closure.

Unless required by applicable law or otherwise agreed in writing, subscription fees are non-refundable, partial months are not refunded, unused licences are not refundable, and professional services fees are non-refundable once delivered. Exceptions may be made at our sole discretion.

Customers retain ownership of all Customer Data. Nothing in these Terms transfers ownership of Customer Data to Ataraxy. The Company processes Customer Data solely to provide Services, improve reliability, secure the Platform, meet legal obligations, and deliver contracted functionality.

• Data accuracy and legal compliance
• Obtaining required consents from data subjects
• User management, internal approvals, and secure passwords
• Appropriate access permissions and compliance with applicable tax, accounting, labour, and real estate laws

Customers and Users must not upload malicious software, attempt unauthorised access, reverse engineer the Platform except where permitted by law, interfere with Platform operations, circumvent security controls, conduct denial-of-service attacks, use the Platform for illegal activities, infringe intellectual property rights, or attempt to scrape or harvest data without authorisation. We reserve the right to suspend accounts engaged in prohibited activities.

Nurexify includes AI-assisted capabilities including 20+ autonomous agents across Sales, CRM, Marketing, MIS, Finance, and Operations. Customers acknowledge that AI outputs are generated automatically, may produce inaccurate or incomplete results, should be reviewed before being relied upon, and do not replace professional legal, financial, engineering, accounting, or regulatory advice. Customers remain responsible for decisions made using AI-generated content.

The Platform integrates with TallyPrime, WhatsApp Business Platform, Google Workspace, Microsoft 365, LinkedIn, payment gateways, SMS providers, email providers, cloud storage providers, and electronic signature services. Use of third-party services is subject to applicable third-party terms. We are not responsible for the availability, security, or functionality of third-party services.

Where API access is provided, customers must protect API credentials, use documented endpoints, respect usage limits, and avoid excessive automated requests that impair service availability. We may introduce reasonable rate limits or security controls to protect the Platform.

All intellectual property rights in the Platform, including software, interfaces, documentation, trademarks, logos (including the Nurexify® mark), designs, workflows, and proprietary technology, remain the exclusive property of Ataraxy Solutions Private Limited or its licensors. Customers receive only the limited rights expressly granted under these Terms.

Each party agrees to protect the other's confidential information and use it only as necessary to perform under these Terms. Confidential information does not include information that is publicly available without breach of these Terms, was lawfully known before disclosure, is independently developed, or must be disclosed by law or court order.

We implement commercially reasonable administrative, technical, and organisational measures to safeguard the Platform and Customer Data. Customers are responsible for maintaining appropriate security within their own organisations, including user access management and endpoint protection.

We aim to provide reliable access to the Services. The Platform may undergo scheduled maintenance, and emergency maintenance may occur without prior notice. Availability may be affected by internet connectivity, third-party providers, or force majeure events. We do not guarantee uninterrupted or error-free operation.

Support is provided according to the Customer's subscription plan or applicable service agreement, and may include email support, ticketing system, live chat, telephone support, remote assistance, knowledge base, and documentation. Support hours and response targets may vary by plan. Contact: [email protected]

Where a separate Service Level Agreement (SLA) applies, that SLA governs uptime commitments, response times, maintenance windows, and service credits. If no separate SLA exists, any availability targets published by us are objectives rather than contractual guarantees.

We may suspend access if required by law, necessary to protect the security or integrity of the Platform, subscription fees remain unpaid after applicable notice periods, a Customer materially breaches these Terms, or continued access presents a risk to the Platform or other customers. Where reasonably practicable, we will provide notice before suspension.

Either party may terminate the Services as provided under the applicable subscription agreement. Upon termination, access to the Platform ends, outstanding fees remain payable, and Customer Data will be handled in accordance with our Privacy & Data Protection Policy. Provisions relating to confidentiality, intellectual property, payment obligations, liability, and dispute resolution survive termination.

We warrant that the Services will be provided with reasonable skill and care. Except as expressly stated, the Services are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, neither party shall be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, goodwill, or data. Our aggregate liability shall not exceed the subscription fees paid by the Customer during the twelve (12) months preceding the event giving rise to the claim, except where liability cannot be limited under applicable law. Nothing in these Terms limits liability for fraud, wilful misconduct, or any liability that cannot legally be excluded.

Customers agree to indemnify and hold harmless Ataraxy Solutions Private Limited from claims, losses, damages, liabilities, and expenses arising from Customer Data, Customer misuse of the Services, violations of applicable law, or infringement of third-party rights caused by Customer content or actions.

Neither party shall be liable for delays or failures caused by events beyond reasonable control, including natural disasters, war, civil unrest, government actions, labour disputes, widespread internet failures, or failures of third-party infrastructure.

We may modify, enhance, replace, or discontinue features of the Platform to improve functionality, security, or compliance. We will endeavour to provide reasonable notice of material changes where practical.

We may revise these Terms from time to time. Updated versions will be published on our website with a revised "Last Updated" date. Continued use of the Services after the effective date of revised Terms constitutes acceptance of those revisions.

Nurexify® is a product of Ataraxy Solutions Private Limited. All rights reserved. Unauthorised copying, distribution, reverse engineering, or commercial exploitation of the Platform is prohibited except as expressly permitted under these Terms.