AI Agents
Configure escalation rules for Nurexify's AI agents and review their usage billing.
Nurexify includes AI agents that run in the background on tasks like lead follow-up, payment reminders, and site delay alerts. This section covers how to configure when an agent hands something off to a person, and how to review usage billing.
Who can do this
Client Admin.
Set up escalation rules
Go to AI Agents → Escalation Rules to define when an agent should stop and hand a task over to a person instead of continuing automatically — for example, after a certain number of follow-up attempts, or when a customer's message needs a human response.
Review billing
Go to AI Agents → Billing & Invoices to review usage-based billing for AI agent activity.
Related
- Voice Agents — configure an AI agent to handle inbound and outbound phone calls, in any of 12 languages.
For an audit trail of specific actions agents have taken, see Audit / Activity Log.