Community Platform
Manage residents, guards, gate access, complaints, facility management, and society operations after handover.
The Community Platform is where day-to-day society and building management happens after a project is handed over — residents, security, complaints, billing, facility management, and everyday operations. Data here is pre-populated from the project at handover, so residents and units don't need to be set up from scratch.
Who can do this
Community Manager, Client Admin, Facility Manager.
Manage residents
Go to Community → Residents to view and manage resident records for a project — contact details, unit assignment, and household members.
Manage security and gate access
- Gate passes — issue and track visitor gate passes.
- Guard activity — review logs of guard check-ins and rounds.
- Patrol coverage — review security patrol coverage across the property.
- SOS history — review emergency alerts raised by residents or guards.
- Child exit — track authorised pickup/exit for children on the premises.
Handle complaints
Go to Community → Complaints to log and track resident complaints through to resolution.
Facility management
Go to Community → Guards, Staff, Vendors & Facilities to manage the physical assets and ongoing maintenance work of the property, alongside your existing staff and vendor records.
- Asset register — every lift, generator, pump, and fire system, with its location, install date, and linked AMC contract.
- AMC contracts — vendor, contract value, and expiry, with automatic alerts before a contract lapses.
- Preventive maintenance schedules — set a recurring task per asset (for example, "service the DG set every 90 days"). Marking a task done automatically rolls the next due date forward from the actual completion date, not the original due date — so a task completed a little late doesn't quietly compress the next interval.
- Work orders — log a specific maintenance issue against a specific asset (or a general issue with no asset), assign it to staff or a vendor, and track it through to completion. Every work order has a priority (low/medium/high/urgent) and a response-time target — set your own targets per priority under Settings → SLA & Priorities, or a sensible default is used automatically. If a work order passes its target without being resolved, the committee is alerted automatically — nothing sits silently overdue with nobody told.
Manage community billing
Go to Community → Billing to manage maintenance charges and other billing for residents.
Track amenity usage
Go to Community → Amenity Utilization to see how shared facilities (clubhouse, gym, pool, and similar) are being used.
Manage parcels
Go to Community → Parcels to log incoming deliveries and parcels for residents.
Post notices
Go to Community → Management to publish notices to residents, or schedule one to publish automatically at a future date/time. Each published notice shows how many residents have actually opened it ("Seen by X / Y residents"), so you can tell whether an important notice was genuinely read, not just posted.
Manage documents
Go to Community → Documents to upload society bylaws, circulars, and compliance documents — visible to every resident. Set a real expiry date on a compliance document (a fire safety certificate, insurance policy, or occupancy certificate) to get an automatic alert to the committee before it lapses.
Moderate the community forum
Go to Community → Forum Moderation to review and moderate posts on the resident community forum.
Configure community settings
Go to Community → Settings to configure the operational settings for a specific community/society.